Shipping & Digital Delivery Policy | Nexurate Technologies
Last Updated on August 23rd, 2025
At Nexurate Technologies, we provide digital products, cloud-based AI solutions, marketing services, and automation systems.
Since we do not ship physical goods, this policy outlines how our digital deliverables, access credentials, and service outputs are delivered to clients.
1. No Physical Shipping
Nexurate Technologies does not ship physical items.
All services, assets, and deliverables are provided digitally through:
CRM Access (
Cloud links (Google Drive, Figma, Canva, Miro, etc.)
Project Management dashboards (Notion, Trello, Asana)
Zoom/Google Meet consultations
Automation workflows inside your CRM
2. Digital Delivery Timelines
Different services have different delivery timeframes. Standard timelines include:
2.1 AI Voice Agent / AI Chatbot Setup
Initial setup access: 1–3 working days
Full configuration: 7–21 working days
Testing + QA: 3–5 working days
2.2 Digital Marketing Services
Onboarding kit: Within 24 hours
Monthly content calendar: Within 5–7 working days
Campaign launch: 5–10 working days after approvals
2.3 Website / Funnel / Automation Projects
Project kickoff: Within 24–48 hours after payment
First draft delivery: 7–14 working days
Revisions & go-live: based on scope (average 15–45 days)
2.4 Subscription-Based Services
You receive digital access immediately after payment is confirmed.
3. Delivery Method
All deliverables are sent digitally via:
Email (registered email ID)
Client Portal (secure login)
CRM account (AI Agents, CRM, Workflows)
Cloud Storage Links (Drive/Dropbox)
WhatsApp (in case of quick assets)
If you have not received your onboarding email within 24 hours, please contact [email protected].
4. Access Credentials
For CRM, AI agents, dashboards, portals, and automation flows:
Login credentials will be sent securely via email.
Access typically becomes active within 1–24 hours of payment.
Shared credentials must not be forwarded or distributed.
If access fails, our support team will resolve it within 1–2 working days.
5. Client Responsibilities for Delivery
To ensure timely delivery:
Provide correct email address and business details.
Grant necessary system access (domains, CRM, WhatsApp API, analytics tools).
Respond to approval emails promptly.
Provide content and brand assets when requested.
Delays due to missing information from the client side may shift delivery timelines.
6. Service Territories
Nexurate Technologies provides digital delivery to clients across:
Singapore
India
UAE
Malaysia
Philippines
Global (All regions supported virtually)
Since everything is delivered online, there are no shipping charges or geographic restrictions.
7. Failed Delivery / Non-Receipt
If you have not received your digital deliverables:
Check your email inbox & spam folder
Verify the email ID provided during onboarding
Allow up to 24 hours for automated systems
Contact us at [email protected]
We aim to resolve all access/delivery issues within 1–2 working days.
8. Modifications to Delivery Timelines
Timelines may vary based on:
Project scope changes
Approval delays
Third-party integrations (WhatsApp Cloud API, Stripe, Twilio, Google)
Public holidays in India
Clients will always be notified proactively of unavoidable delays.
9. Contact Information
For delivery or access-related queries, please reach us at:
📧 [email protected]
📞 India: +91-9944622972
📍 Nexurate Technologies
🌐 Website: https://nexurate.com
📧 Email: [email protected]