Contact Us Policy | Nexurate Technologies

Last Updated on August 23rd, 2025

At Nexurate Technologies, we believe in clear, fast, and reliable communication.
This Contact Us Policy explains how clients and visitors can reach us, how we handle inquiries, and our expected response timelines.

1. How to Contact Us

You can reach our team through any of the following official channels:

📧 Email Support

[email protected] — General inquiries, support, billing, and technical help

[email protected] — New project enquiries, quotations, and service packages

📞 Phone Support

India: +91-9944622972

💬 WhatsApp & Messaging Support

A WhatsApp support number will be shared upon onboarding.

🌐 Website Contact Form

Customers may use the “Contact Us / Book a Call” form on our website.
All submissions are routed to our CRM for real-time processing.

📅 Book a Consultation

You can schedule a call or demo via our online calendar link (Google Meet/Zoom).

2. Response Times

We aim to respond promptly to every enquiry. Standard response times are:

Request TypeResponse TimeGeneral enquiriesWithin 24 hours (business days)Technical issues4–12 business hoursHigh-priority support (system down)2–4 business hoursBilling & account questionsWithin 1–2 business daysSales enquiriesWithin 12 hours

For urgent cases, clients on retainer plans may use their direct WhatsApp or emergency line.

3. Business Hours

Our primary support team operates during:

Monday to Saturday

10:00 AM – 7:00 PM IST (India)

Emergency support for active retainer clients is available outside business hours on a best-effort basis.

4. Types of Support We Provide

We handle queries related to:

AI Voice Agent Setup & Support

AI Chatbot Setup & Optimization

CRM & Automation Support

Digital Marketing Services

Funnel & Landing Page Fixes

Technical Troubleshooting

Billing, subscription, and account issues

Performance/reporting queries

Project timelines & deliverables

Partnership/Reseller/Affiliate enquiries

5. Expectations From Clients

To help us resolve issues faster, we request clients to:

Provide accurate contact details

Share screenshots or videos (if technical issue)

Provide account access when needed (GHL, WhatsApp API, Domains, CMS, etc.)

Respond to clarifying questions

Mention urgency level (Low / Medium / High)

Incomplete information may delay resolution.

6. Escalation Path

If you feel an issue hasn’t been addressed satisfactorily:

Level 1: Support Team → [email protected]

Level 2: Project Manager → [email protected]

Level 3: Leadership Team → [email protected]

We typically resolve escalations within 48 hours.

7. Third-Party Tools & Platforms

Some requests may involve external tools (Google Ads, Meta Ads, Twilio, WhatsApp API, CRM.
Resolution times may depend on the third-party provider’s service status.

If an issue is caused by a third-party outage, we will notify the client immediately and track updates.

8. Privacy & Data Handling

All customer inquiries are processed according to:

India Data Protection Standards

Nexurate’s internal privacy & security protocols

We never share your contact details with external parties without consent.

9. Updates to This Policy

We may update this Contact Us Policy to ensure accuracy and compliance.
Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Details

Nexurate Technologies
Digital Marketing • AI Voice Agent • AI Chatbot • CRM Automation

📧 [email protected]
📧 [email protected]
📞 India: +91-9944622972

🌐 Website: https://nexurate.com